Return & Refund Policy
Last updated: 7 October 2026
Cancelling an order
You can cancel before your order is shipped by writing to luminaryfragrance@gmail.com or call +91 81462 82535 with your order ID. We refund the full amount paid. Once an order has shipped it can no longer be cancelled, but you can refuse delivery or return it as described below.
When we replace or refund
Tell us within 7 days of delivery if your order arrived:
- damaged, leaking or broken,
- defective or not working (for gadgets), or
- different from what you ordered, or with items missing.
What we need from you
- Your order ID and mobile number.
- Clear photos or a short unboxing video showing the product, packaging and shipping label.
- The product unused and in its original packaging for replacements and returns.
Items we cannot take back
For hygiene and safety reasons, opened or used perfumes, attars, skincare and personal-care products cannot be returned unless they arrived damaged or defective. Products damaged by misuse are not covered.
How we resolve it
After checking your photos we will offer a replacement, or a refund if a replacement is not possible. We arrange the pickup for approved cases at no cost to you.
Refund timeline
- Online payments are refunded to the original payment method within 5–7 business days of approval. Your bank may take a few more days to show it.
- For cash-on-delivery orders we refund by bank transfer or UPI; we will ask for your details.
- If a payment was deducted but no order was created, the amount is returned automatically to your account, usually within 5–7 business days.
Contact
Write to luminaryfragrance@gmail.com or call +91 81462 82535 and quote your order ID.