Privacy Policy

What we collect

• Details you give us: name, email, mobile number, delivery address, and your order and payment status.
• Account details if you register: email and an encrypted (hashed) password. We never store your password in readable form.
• Messages you send us, such as bulk quote requests, reviews and support emails.
• Technical data from cookies that keep your cart and login working (see below).

How we use it

• To process and deliver your orders, take payment, and send order updates and invoices.
• To run your account, answer questions and handle returns or complaints.
• To keep the store secure and prevent fraud or misuse of coupons.
• To meet legal, tax and accounting requirements, including GST invoicing.

Who we share it with

We share only what is needed, with service providers that help us run the store:

• Payment partner (Razorpay) to process online payments.
• Courier and logistics partners to deliver your order.
• Email and hosting providers that send our emails and keep the website running.
• Authorities, when the law requires it.

We do not sell your data

We do not sell your personal information to anyone.

Cookies

We use essential cookies only: one keeps your shopping cart between visits, and one keeps you signed in if you log in. They are not used for advertising.

How long we keep it

We keep order records for as long as needed for tax, accounting and legal purposes, and account details until you ask us to delete the account.

Your choices

You can ask us to show, correct or delete your personal information, or to close your account, by writing to luminaryfragrance@gmail.com or call +91 81462 82535. We may need to keep some order records where the law requires it.

Security

Data travels over encrypted connections, passwords are hashed, and access to customer data is limited to authorised staff. No system is perfectly secure, so please use a strong, unique password.

Changes

We may update this policy from time to time. The date at the top shows when it last changed.